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Help & Hope Center

Help & Hope Center addresses the issues that affect community members who are unemployed, underemployed, on fixed incomes, disabled, and elderly. Center staff members provide quality screening, one-on-one guidance, effective service delivery, and meaningful referrals for all clients.

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Volunteer Program

Class

Human Services 

Beneficiaries

Adults
Aging/Elderly/Senior Citizens
Young Adults (20-25 years)

Description

Volunteers provided 48,785 hours of service in 2018, the equivalent of 23 full-time staff. Volunteers are the lifeblood of Help & Hope Center, and over 300 dedicated volunteers serve in various positions throughout the agency, including the food bank, thrift store, client services, office, Board of Directors, fundraising and special projects. New volunteers receive safety and orientation training at monthly meetings, and all volunteers are honored at special volunteer events throughout the year.

Photos

Evidence of Program's Success

Steadily increasing numbers of volunteers participating in all of our programs and additional hours contributed by volunteers.

Treasures on Park Street

Class

Human Services 

Beneficiaries

Aging/Elderly/Senior Citizens
Crime/Abuse Victims
General Public/Unspecified
Poor/Economically Disadvantaged/Indigent
Single Parents

Description

Treasures on Park Street, our thrift store, an earned income project, provides free clothing and household items to our client households, and merchandise to the general public at discounted prices.

The Center distributed items valued at $240,137 in 2018. Clients may shop for free in the thrift store for clothing, shoes, household items, and furniture. Treasures on Park Street accepts donations of new and gently used merchandise for resale. Proceeds of Treasures on Park Street help fund our programs and remain in our community.

Photos

Evidence of Program's Success

Numbers of clients served and items provided to client households.
Donations to Treasures on Park Street.
Sales of items in the community.
Recognition by the community, including being named "Best Store to Buy Books" and "Best Thrift Store" for 3 years by Castle Rock News Press Readers.

Santa's Sharing

Class

Human Services 

Beneficiaries

Aging/Elderly/Senior Citizens
Children and Youth (infants - 19 years)
Families

Description

Community members, organizations, and the D/ETF sponsor families for the holidays, providing gift cards and toys. Parents may use our Toy Chest (Birthday Room) year round if they cannot afford birthday gifts for their children, or if their child needs a new gift in order to attend another child's birthday party.

Photos

Evidence of Program's Success

Number of households participating and feedback from clients and donors.

Emergency Assistance Programs

Class

Human Services 

Beneficiaries

Adults
Aging/Elderly/Senior Citizens
Crime/ Abuse Victims
Families
Poor/Economically Disadvantaged/Indigent

Description

Help & Hope Center addresses the issues that affect community members who are unemployed, underemployed, on fixed incomes, disabled, and elderly. Center staff members provide quality screening, one-on-one guidance, effective service delivery, and meaningful referrals for all clients. Principal programs include:

a. Food and Toiletries: In 2018 the Center distributed $1,445,967 in food, hygiene, and household supplies. 860,695 lbs. of food were distributed. Approximately 94% of agency clients receive these basic services. The Center also conducts three off-site food banks monthly at low-income senior housing units (Reyn Rock Plaza, Oakwood Apartments, and Auburn Ridge), providing food/hygiene assistance to senior citizens in need.
b. Housing Assistance: Help & Hope Center provided $144,900 in rent assistance for 253 households in 2018. The Center assists clients at risk of eviction with financial assistance of $250 up to a full month's rent in order to prevent homelessness, and helps clients with security deposits to obtain new living arrangements.
c. Utility Assistance: The agency provided $81,099 in utility assistance (heat, electric, water) to clients with shut-off notices in 2018. A total of 351 payments for 241 unduplicated households were made, as many needed help with multiple utility bills.
d. Emergency Overnight Lodging: The Center provided $4,105 in assistance (82 nights of lodging) in 2018. Help & Hope Center, in conjunction with the Police and Sheriff's Departments, provides vouchers for emergency lodging for homeless or transient individuals and families.
e. Clothing, Household Items: The Center distributed items valued at $240,137 in 2018. Clients may shop for free in the thrift store for clothing, shoes, household items, and furniture.
f. ID Documentation: Help & Hope Center assists clients in securing the documentation needed for housing applications, school, and social services, including Colorado State IDs, birth certificates, etc. The agency also assists with GED fees.
g. Information and Referral: Staff and volunteers make thousands of referrals connecting clients to other agencies and resources in order to provide long-term solutions to problems.
h. Santa's Sharing and Birthdays: Community members, organizations, and the Help & Hope Center sponsor families for the holidays, providing gift cards and toys. Parents may use our Toy Chest (Birthday Room) year round if they cannot afford birthday gifts for their children, or if their child needs a new gift in order to attend another child's birthday party.
i. Volunteer Program: Volunteers provided 48,785 hours of service in 2018, the equivalent of 23 full-time staff. Volunteers are the lifeblood of Help & Hope Center, and over 300 dedicated volunteers serve in various positions throughout the agency, including the food bank, thrift store, client services, office, Board of Directors, fundraising and special projects. New volunteers receive safety and orientation training at monthly meetings, and all volunteers are honored at special volunteer events throughout the year.

Photos

Evidence of Program's Success

Help & Hope Center organizational evaluation seeks to measure our program impact for both our clients and the larger community.

Program impact: Help & Hope Center endeavors to meet the immediate needs of residents of Douglas County. Each client receives one-on-one assistance. We provide quality screening, service delivery and meaningful referrals for clients. In 2018 the Center provided 18,006 community members with $1,936,241 of direct and in-kind client assistance. Client services staff record services and clients served daily on a spreadsheet. We measure success by the number of individuals and families that receive basic services including food and hygiene supplies from our central food bank and two other locations, housing assistance, utility assistance, emergency overnight lodging, clothing and household items, and information and referral. We also measure success by the following outcomes:

• Client's food security and access to nutritious food is enhanced;
• Older adults with mobility needs have easier access to food;
• Children have increased access to food outside of school hours and are able to focus on studies;
• Clients have increased awareness of other relevant resources and are able to follow through with these referrals;
Clients have more financial resources to meet needs other than food.

Measurement of the success of our community impact includes: Records of staff presentations before churches, businesses, community organizations; publication of articles in local media; visitors to our website; attendance at special events; participation in coalitions.

Outcomes include:
• Increase in in-kind donations to the Center's food bank and Treasures on Park Street;
• Increase in financial contributions;
• Increase in volunteers trained to work with clients to fill food orders and provide resource counseling.

Key aspects of this profile information have been reviewed by Community First Foundation staff. Each organization is exclusively responsible for the content that appears on the profile page. Community First Foundation offers general guidance as to the purpose of each area but does not require or encourage charities to include anything in particular in each section.