Young Adults (20-25 years)
Adolescents/Youth (13-19 years)
Children (4-12 years)
In 2020, Center volunteers provided 39,788 hours of service, the equivalent of 19 full-time staff. Volunteers are the lifeblood of Help & Hope Center, and over 220 dedicated volunteers serve in various positions throughout the agency, including the food bank, thrift store, client services, office, Board of Directors, fundraising and special projects. New volunteers receive safety and orientation training at monthly meetings, and all volunteers are honored at special volunteer events throughout the year.
Steadily increasing numbers of volunteers participating in all of our programs and additional hours contributed by volunteers.
Treasures on Park Street, our thrift store, an earned income project, provides free clothing and household items to our client households, and merchandise to the general public at discounted prices.
The Center distributed items valued at $274,784 in 2020. Clients may shop for free in the thrift store for clothing, shoes, household items, and furniture. Treasures on Park Street accepts donations of new and gently used merchandise for resale. Proceeds of Treasures on Park Street help fund our programs and remain in our community.
Numbers of clients served and items provided to client households.
Donations to Treasures on Park Street.
Sales of items in the community.
Recognition by the community, including being named "Best Store to Buy Books" and "Best Thrift Store" for 3 years by Castle Rock News Press Readers.
Children and Youth (infants - 19 years)
Adolescents/Youth (13-19 years)
Children (4-12 years)
Infants/Young Children (birth - 3 years)
Community members, organizations, and Help & Hope Center sponsor families for the holidays, providing gift cards and toys. Parents may use our Toy Chest (Birthday Room) year round if they cannot afford birthday gifts for their children, or if their child needs a new gift in order to attend another child's birthday party.
Number of households participating and feedback from clients and donors.
Help & Hope Center addresses the issues that affect community members who are unemployed, underemployed, on fixed incomes, disabled, and elderly. Staff members provide quality screening, one-on-one guidance, effective service delivery, and meaningful referrals for all clients. Principal programs include:
a. Food and Toiletries: In 2020 the Center distributed $1,481,574 in food, hygiene, and household supplies. 914,552 lbs. of food were distributed. Approximately 91% of agency clients receive these basic services. The Center also conducts three off-site food banks monthly at low-income senior housing units (Reyn Rock Plaza, Oakwood Apartments, and Auburn Ridge), providing food/hygiene assistance to senior citizens in need.
b. Housing Assistance: Help & Hope Center provided $164,933 in rent assistance for 270 households in 2020. The Center assists clients at risk of eviction with financial assistance of $250 up to a full month's rent in order to prevent homelessness, and helps clients with security deposits to obtain new living arrangements.
c. Utility Assistance: The agency provided $130,750 in utility assistance (heat, electric, water) to clients with shut-off notices in 2020. A total of 366 payments for 281 unduplicated households were made, as many needed help with multiple utility bills.
d. Emergency Overnight Lodging: The Center provided $2,640 in assistance (47 nights of lodging) in 2020. Help & Hope Center, in conjunction with the Police and Sheriff's Departments, provides vouchers for emergency lodging for homeless or transient individuals and families.
e. Clothing, Household Items: The Center distributed items valued at $274,784 in 2020. Clients may shop for free in the thrift store for clothing, shoes, household items, and furniture.
f. ID Documentation: Help & Hope Center assists clients in securing the documentation needed for housing applications, school, and social services, including Colorado State IDs, birth certificates, etc. The agency also assists with GED fees.
g. Information and Referral: Staff and volunteers make thousands of referrals connecting clients to other agencies and resources in order to provide long-term solutions to problems.
h. Santa's Sharing and Birthdays: Community members, organizations, and the Help & Hope Center sponsor families for the holidays, providing gift cards and toys. Parents may use our Toy Chest (Birthday Room) year round if they cannot afford birthday gifts for their children, or if their child needs a new gift in order to attend another child's birthday party.
i. Volunteer Program: Volunteers provided 39,788 hours of service in 2020, the equivalent of 19 full-time staff. Volunteers are the lifeblood of Help & Hope Center, and 220 dedicated volunteers serve in various positions throughout the agency, including the food bank, thrift store, client services, office, Board of Directors, fundraising and special projects. New volunteers receive safety and orientation training at monthly meetings, and all volunteers are honored at special volunteer events throughout the year.
Help & Hope Center organizational evaluation seeks to measure our program impact for both our clients and the larger community.
Program impact: In 2020 the Center provided 20,048 community members with $2,054,682 of direct and in-kind client assistance. We measure success by the number of individuals and families that receive basic services including food and hygiene supplies from our central food bank and two other locations, housing assistance, utility assistance, emergency overnight lodging, clothing and household items, and information and referral. We also measure success by the following outcomes:
• Client's food security and access to nutritious food is enhanced;
• Older adults with mobility needs have easier access to food;
• Children have increased access to food outside of school hours and are able to focus on studies;
• Clients have increased awareness of other relevant resources and are able to follow through with these referrals;
Clients have more financial resources to meet needs other than food.
Measurement of the success of our community impact includes: Records of staff presentations before churches, businesses, community organizations; publication of articles in local media; visitors to our website; attendance at special events; participation in coalitions.
• Increase in in-kind donations to the Center's food bank and Treasures on Park Street;
• Increase in financial contributions;
• Increase in volunteers trained to work with clients to fill food orders and provide resource counseling.